Use the sections below to quickly explore support, security, service areas, and next steps.

We provide multiple ways to contact Computer Ties so you can choose the method that fits your situation. Phone calls are best for time-sensitive issues, email works well for documentation and follow-up, and the online ticket system is the best written path for technical support requests.

For general questions, new business inquiries, quotes, or not-sure-where-to-start calls, use our main office number at 517-788-6393. Our front office can route you to the appropriate department and help connect you with sales, operations, or repair services.

Current managed service clients and existing support customers can reach the help desk directly at 517-905-3168. This is the best option for reporting issues, following up on tickets, or getting live assistance during help desk hours.

If you prefer to submit a written request, use the online ticket form to send details directly to the help desk. This is helpful when you need to include screenshots, device information, or a clear summary of the issue.

For billing or account-related questions, email accounts@computer-ties.com. For technical support requests or follow-up on open tickets, email helpdesk@computer-ties.com.

Different parts of our operation serve different needs, so their hours are structured accordingly. The help desk covers business support, the repair counter handles walk-in hardware service, and emergency support is reserved for critical after-hours situations.

Our help desk operates Monday through Friday, 7:30 AM to 5:00 PM. Calls to the direct support number during these hours are routed into the technician queue.

Front desk hardware repair services are available Monday through Friday, 7:30 AM to 5:00 PM. During these hours, you can drop off desktops, laptops, and custom systems for diagnostics and repair.

For critical after-hours issues, 24/7 emergency support is available for managed service clients and qualifying business customers. Emergency calls are prioritized based on impact and urgency and may be subject to after-hours billing depending on your support agreement.

Call our office, email our team, or submit a support request, and we will guide you to the right next step. Whether you are an existing customer or exploring new IT options, we are here to help you get clear answers and practical support.