Get in Touch With Computer Ties
Whether you need help with an existing system, want to schedule new IT services, or have questions about a repair, this page gives you clear ways to reach our team. Existing customers can contact the help desk directly, while new or general inquiries can start with our main office. You can call, email, or submit a support request, and our technicians will respond during regular business hours, with emergency support available after hours when needed.
How to Reach Our Team
We provide multiple ways to contact Computer Ties so you can choose the method that fits your situation. Phone lines are best for time-sensitive issues, email works well for documentation and requests, and our online ticket system connects directly to the help desk queue. Use the options below to reach the right team quickly.
Call Our Main Office
For general questions, new business inquiries, or not-sure-where-to-start calls, use our main office number at 517-788-6393. Our front office can route you to the appropriate department, provide basic information, and help you connect with sales, operations, or repair services.
Direct Support Line for Current Customers
Current managed service clients and existing support customers can reach the help desk directly at 517-905-3168. This line is tied into our support system and is the best option for reporting issues, following up on tickets, or getting live assistance during help desk hours.
Submit a Support Request Online
If you prefer to submit a written request, you can use our online ticket form to send details directly to the help desk. This is helpful for including screenshots, device information, and a clear description of the issue. Once submitted, a technician will review your request and respond during support hours.
Support & Service Hours
Different parts of our operation serve different needs, so their hours are structured accordingly. The help desk covers early-morning business support, the hardware repair counter covers walk-in repairs, and emergency support covers critical after-hours situations. This helps us stay responsive while maintaining reliable coverage.
Help Desk Support
Our help desk operates Monday through Friday, 7:30 AM to 5:00 PM, supporting current customers with remote troubleshooting, user support, and system-related issues. Calls to the direct support number during these hours are routed into the technician queue.
Hardware Repair Counter
Front desk hardware repair services are available Monday through Friday, 9:00 AM to 6:00 PM. During these hours, you can drop off desktops, laptops, and custom systems for diagnostics and repair. This is the best option for in-person repair intake and pickup.
24/7 Emergency Support
For critical after-hours issues, we offer 24/7 emergency support for managed service clients and eligible business customers. Emergency calls are prioritized based on impact and urgency, and may be subject to after-hours billing depending on your support agreement.
Our Location Inside the CTi Tech Plaza
Computer Ties is located at 2903 West Michigan Avenue, Jackson, MI 49202, within the CTi Tech Plaza. This shared campus includes several technology and service partners, allowing us to coordinate IT support, security, communications, and related services under one roof. Parking is available on-site, and the main entrance leads directly to our front desk.
Phone & Email Contact Details
You can connect with us by phone or email depending on the type of request. Phone calls are ideal for live assistance, while email works well for documentation, estimates, and non-urgent questions. Please use the contact points below to help ensure your request reaches the right team.
Main Office Phone
For general questions, quotes, or new service discussions, call 517-788-6393. Our office staff will route your call to the appropriate department, including operations, sales, or repair coordination.
Direct Support Phone (Current Customers)
For existing tickets or new support issues, current customers can call 517-905-3168. This is the direct support line tied into our help desk, making it the most efficient way to reach a technician during support hours.
Email Contacts
For billing or account-related questions, email accounts@computer-ties.com. For technical support requests or follow-up on open tickets, email helpdesk@computer-ties.com. Email requests are logged and responded to during normal help desk hours.
Visiting Our Office
You are welcome to visit our location during business hours for repair drop-offs, equipment pickup, or scheduled meetings. Walk-in hardware repair customers and business clients use the same front desk entrance, and our staff will guide you through the intake process.
Walk-In Hardware Repairs
Hardware repair drop-offs are accepted from 9:00 AM to 6:00 PM, Monday through Friday. Our team will collect basic information, perform diagnostics, and contact you with findings and next steps.
Business Appointments
If you would like to discuss ongoing IT services, project planning, or managed support, we can schedule a time that works with your team. Business customers can coordinate these meetings by calling our main office or emailing the help desk for a referral to the right contact.
CTi Tech Plaza Environment
Being part of the CTi Tech Plaza means we work alongside partner companies that handle telecommunications, security cameras, electrical work, coatings, printing, and restoration services. This structure makes it easier to coordinate multi-vendor projects when your organization needs more than just IT support.
Need IT Help or Have a Question?
Call our office, email our team, or submit a support request, and we will guide you to the right next step. Whether you are an existing customer or exploring new IT options, we are here to help you get clear answers and practical support.