Start With the Right Contact Path
Different requests should go to different parts of Computer Ties. Starting in the right place helps us route your request more efficiently.
New Business & Technology Consultations
For Managed IT, cybersecurity, Microsoft 365, technology projects, security cameras and access control, or other organizational technology needs, start with a consultation.
Existing Customer Technical Support
Existing Computer Ties customers should use the Help Desk for technical issues, support requests, remote assistance, and ticket-related questions.
Computer Repair & Custom Systems
For computer diagnostics, hardware problems, upgrades, repair-versus-replacement questions, or custom-built desktops, review our repair services or call the main office.
Government & Public Safety IT
Townships, municipalities, police departments, fire departments, and other public-sector organizations can begin with our Government & Public Safety IT section or schedule a consultation.
How to Reach Computer Ties
Main Office
For new-business inquiries, consultations, project questions, computer repair, billing or account questions, and other general business matters:
Computer Ties
2903 W Michigan Ave
Jackson, MI 49202
Phone: 517-788-6393
Help Desk for Existing Customers
For existing-customer technical support:
Direct Help Desk: 517-905-3168
Email: helpdesk@computer-ties.com
Help Desk Hours:
Monday–Friday
8:00 AM–5:00 PM
After-Hours Emergency Support
Existing customers with an after-hours emergency can call 517-788-6393 and select Option 9.
Emergency support is billed separately. Service-agreement customers receive emergency support at a reduced emergency-service rate compared with non-contract customers.
Routine and non-urgent requests should use normal Help Desk channels during regular support hours.
What Are You Contacting Us About?
Choose the service that most closely matches what your organization needs. If you are not sure where to start, Computer Ties can help determine the appropriate service path.
Managed IT Services
For organizations that need ongoing user support, device management, maintenance, patching, backups, documentation, security services, and technology planning.
Business IT Services
For device deployments, email migrations, technology consulting, on-site support, website projects, and other defined technology work.
Cybersecurity
For MFA, email security, threat monitoring, system hardening, data protection, security-awareness training, and other cybersecurity needs.
Microsoft 365
For licensing, tenant administration, user management, email, migrations, account support, and Microsoft cloud services.
Security Cameras & Access Control
For commercial camera systems, access control, upgrades, maintenance, and public-sector physical-security technology.
Computer Repair & Custom Systems
For computer diagnostics, hardware repairs, upgrades, replacement guidance, and custom-built desktop systems.
Visiting Computer Ties
Computer Ties is located at:
2903 W Michigan Ave
Jackson, MI 49202
Our Jackson location supports customers needing computer repair, business IT assistance, project coordination, and other technology services.
For repair drop-off, pickup, or other in-person needs, calling 517-788-6393 before visiting is the best way to confirm current availability.
Frequently Asked Questions
Call the Computer Ties main office at 517-788-6393 for new-business inquiries, consultations, repair questions, billing or account matters, project questions, and general business needs.
Existing customers can call the Computer Ties Help Desk directly at 517-905-3168 during normal Help Desk hours.
For detailed or non-urgent issues, customers can also submit a support request.
Yes.
Existing Computer Ties customers can submit a support request online.
A written request is often useful when you need to include error messages, screenshots, affected-device information, or other details.
The Help Desk is available Monday through Friday from 8:00 AM to 5:00 PM.
Existing customers can review all support options on the Help Desk Support page.
Yes.
Existing customers with an after-hours emergency can call 517-788-6393 and select Option 9.
Emergency support is billed separately. Service-agreement customers receive a reduced emergency-service rate compared with non-contract customers.
Computer Ties is located at 2903 W Michigan Ave, Jackson, MI 49202.
If you need to discuss Managed IT, cybersecurity, Microsoft 365, a technology project, infrastructure planning, or another larger business need, schedule a consultation.
Townships, municipalities, police departments, fire departments, and other public-sector organizations can review our Government & Public Safety IT services or schedule a consultation to discuss their environment.
Generally, no.
The Help Desk is primarily for existing Computer Ties support customers.
For individual computer diagnostics, hardware problems, upgrades, or repair questions, review Computer Repair or call 517-788-6393.
Need Help or Have a Question?
If you are a new customer or organization considering Computer Ties, schedule a consultation or call our Jackson office.
Existing customers needing technical support should use the Help Desk.