IT Support for a Technology-Driven Business Community
Ann Arbor’s economy is strongly influenced by research, higher education, healthcare, biotechnology, information technology, professional services, and growing technology companies.
Organizations operating in that environment may have more complex expectations around cloud services, identity and account management, cybersecurity, remote access, collaboration, device management, and support for distributed employees.
Computer Ties can help organizations establish more consistent systems around those responsibilities.
How Support Works for Ann Arbor Organizations
Many day-to-day IT requests from Ann Arbor-area organizations can be handled remotely through the Computer Ties Help Desk. Projects, equipment deployments, infrastructure work, and issues that need hands-on attention are scheduled as on-site service visits.
This gives Ann Arbor organizations a defined support path without a local branch office, and it is the same model Computer Ties uses for regional customers throughout the areas we serve. Ann Arbor, the Washtenaw County seat, is about 35 miles east of our Jackson office on I-94. The University of Michigan and its medical center anchor the local economy alongside research-driven technology firms, and the city borders Pittsfield and Ypsilanti townships.
Experience Behind Our Ann Arbor Support
Computer Ties has served businesses and organizations from Jackson, Michigan since 1990. The team has supported more than 600 organizations and manages more than 2,500 endpoints.
Computer Ties staff are fingerprinted, listed in CJIS Online, and have signed CJIS Security Addendums, which matters for Ann Arbor-area government and public-safety organizations that work with Criminal Justice Information.
Services for Ann Arbor Organizations
Regional engagements may include:
For defined projects rather than ongoing IT management, Business IT Services may be the better starting point.
Support Without Pretending We Have an Ann Arbor Office
Computer Ties is headquartered in Jackson.
We do not create artificial local offices or represent Computer Ties as an Ann Arbor-based provider. Regional service is offered when remote support and planned on-site requirements make the relationship practical.
Washtenaw County organizations can work with Computer Ties for the same core IT services available throughout the region: managed IT support, Microsoft 365 administration, cybersecurity, and technology planning. Support is scheduled based on the nature of the request rather than distance alone, so both remote assistance and on-site visits remain practical options for Ann Arbor-area customers.
Talk With Computer Ties
If your Ann Arbor-area organization is evaluating Managed IT, cybersecurity, Microsoft 365, or another technology need, we can help determine whether Computer Ties is the right regional fit.