Serving Jackson Since 1992
Computer Ties has been part of the Jackson community since 1992.
Technology has changed considerably during that time, but the basic expectation has remained the same: customers need a technology provider they can reach, understand, and rely on when something matters.
Today, Computer Ties supports everything from individual technology projects and computer repair to ongoing Managed IT, cybersecurity, Microsoft 365, government and public-safety IT, security cameras, access control, and long-term technology planning.
Our Jackson location allows us to combine efficient remote support with on-site service when hands-on work is required.
How We Approach Technology Support
Good technology support should make an organization easier to operate.
Computer Ties focuses on solving the immediate problem while also considering how the surrounding technology environment affects reliability, security, supportability, and future planning.
Clear Communication
Technology is difficult enough without unclear explanations.
We focus on practical communication, clear expectations, and understandable next steps so customers can make informed decisions about their systems.
Supportable Solutions
A technology solution is only useful if it can be maintained after the initial project is finished.
We favor technology and processes that fit the customer’s environment and can be documented, maintained, supported, and replaced responsibly over time.
Documentation and Visibility
Reliable support depends on understanding what exists in an environment.
Good documentation helps make troubleshooting, maintenance, equipment replacement, account management, security reviews, and future planning more consistent.
Security-Aware Decisions
Security is part of modern IT operations.
We consider factors such as account access, email security, endpoint protection, updates, backups, remote access, permissions, unsupported systems, and other practical risks when helping customers make technology decisions.
Long-Term Relationships
Technology environments become easier to support when the provider understands the organization’s history, systems, priorities, and daily operations.
For customers that need ongoing support, Computer Ties works to build that familiarity over time rather than treating every request as an unrelated event.
Who We Support
Computer Ties works with organizations that depend on technology to operate but may not have the internal resources, time, or specialized expertise to manage every technology responsibility themselves.
Our Customers Include
Small and midsize businesses
Professional offices
Construction and manufacturing organizations
Healthcare and dental environments
Education-related organizations
Public-safety organizations
Townships
Police and fire departments
The level of support varies by customer. Some organizations need help with a specific project or technical issue, while others rely on Computer Ties for an ongoing Managed IT relationship.
Business and Managed IT Support
Not every technology need requires the same type of engagement.
Computer Ties provides project-based Business IT Services for organizations that need assistance with deployments, migrations, on-site work, technology planning, and other defined projects.
For organizations that need ongoing support, Managed IT Services provide a more structured approach to recurring responsibilities such as user support, device management, maintenance, patching, backups, documentation, security services, and long-term planning.
Government and Public-Safety Experience
Computer Ties has experience supporting Michigan government and public-safety technology environments where security, controlled access, documentation, system availability, and regulatory requirements can influence how IT support is delivered.
CJIS and LEIN requirements can affect system access, account management, documentation, security practices, and technical support in applicable environments.
Computer Ties uses CJIS-aware practices where appropriate and works to support the customer’s operational and regulatory responsibilities without making unsupported certification or blanket compliance claims.
Local Support Still Matters
Remote technology support is efficient and appropriate for many everyday issues, but not every technology problem can be solved remotely.
Hardware installations, network changes, equipment failures, office projects, security systems, cabling coordination, and other physical technology needs may require someone on-site.
Being based in Jackson allows Computer Ties to provide both remote and on-site support while maintaining a direct relationship with customers throughout the area.
For organizations looking beyond Jackson, our Service Areas page explains where and how Computer Ties provides support throughout Michigan’s Lower Peninsula.
The Computer Ties Team
Computer Ties operates as a coordinated technology-support organization rather than building customer relationships around a single technician.
Shared documentation, standardized processes, and team communication help provide continuity when multiple technicians, projects, or technology areas are involved.
Our public Team page explains how the Computer Ties support model works while intentionally limiting unnecessary employee information.
Part of the CTi Tech Plaza
Computer Ties is located within the CTi Tech Plaza at 2903 W Michigan Ave in Jackson.
The CTi Tech Plaza brings together independent local businesses providing complementary services such as telecommunications, structured cabling, electrical work, printing, property restoration, coatings, and other facility-related services.
Each company remains independent and focused on its own area of expertise. The relationship gives customers a practical way to connect with local providers when a project extends beyond traditional IT support.
Careers at Computer Ties
Computer Ties periodically looks for people who can contribute to technical support, customer service, operations, projects, and the continued development of our services.
Current opportunities and information about working with Computer Ties are available on our Careers page.
Frequently Asked Questions
Computer Ties is a technology company based in Jackson, Michigan providing IT support, Managed IT Services, cybersecurity, Microsoft 365 services, computer repair, security cameras and access control, technology projects, and government and public-safety IT support.
Computer Ties has served Jackson since 1992.
Computer Ties is located at:
2903 W Michigan Ave
Jackson, MI 49202
No. Computer Ties provides both ongoing Managed IT Services and project-based technology services.
Customers can also contact Computer Ties for computer repair, Microsoft 365, cybersecurity, security cameras and access control, technology planning, and other IT needs.
Yes. Computer Ties has experience supporting Michigan municipalities, government offices, and public-safety technology environments.
Start with a consultation and explain what your organization is trying to accomplish or what problem you are experiencing.
Computer Ties can help identify the appropriate next step.
Talk With Computer Ties
Whether your organization needs ongoing IT support, help with a specific project, cybersecurity services, Microsoft 365 assistance, government technology support, or help planning what comes next, start with a conversation.
Computer Ties has served Jackson since 1992 and continues to focus on practical technology solutions that can be supported over the long term.