Working at Computer Ties
Computer Ties supports customers through Help Desk service, on-site work, computer repair, technology projects, Managed IT, cybersecurity, Microsoft 365, and other technical services.
That means team members may work on different types of problems throughout the day and often need to communicate with both customers and coworkers while documenting what was done.
We value people who can solve problems without making unnecessary assumptions, recognize when they need help, and leave useful information behind for the next person who works on the issue.
What We Look For
Clear Communication
Customers should understand what is happening, what has been done, and what comes next.
Being able to explain technical issues clearly is an important part of providing good support.
Careful Troubleshooting
Good technical work begins with understanding the problem before trying to fix it.
We value people who gather information, work logically, test their assumptions, and know when additional research or escalation is appropriate.
Good Documentation
Useful notes help the entire team support customers more consistently.
Team members are expected to document important work, changes, troubleshooting, and follow-up information clearly.
Reliability & Professionalism
Customers and coworkers need people they can count on.
Following through, communicating when something changes, treating people respectfully, and taking ownership of assigned work are important parts of the job.
Areas You May Work In
The exact responsibilities depend on the position, experience level, and current business needs.
Potential areas include:
Help Desk and remote technical support
Workstation and user support
On-site technical service
Device setup and deployment
Computer repair and hardware diagnostics
Network troubleshooting
Technology projects
Customer documentation
Managed IT support
Internal operations and service coordination
Not every position works in every area.
Internship Opportunities
Computer Ties may offer internship opportunities for students or early-career applicants interested in gaining practical exposure to professional IT support.
Internship availability depends on current business needs, scheduling, available supervision, and whether appropriate work is available for meaningful hands-on learning.
Depending on the opportunity, interns may gain exposure to areas such as:
Ticket documentation
Workstation setup
Basic troubleshooting
Hardware handling
Computer repair
Customer-service processes
Internal documentation
Technical support workflows
Internships are intended to provide supervised learning rather than unrestricted access to customer environments.
Customer and System Access
Interns are not automatically given access to customer systems, credentials, restricted information, government or public-safety environments, or sensitive security-management systems.
Some customer environments have contractual, confidentiality, security, or access requirements that make them inappropriate for internship access.
Training may instead use internal systems, staged equipment, non-sensitive customer work, or other supervised activities appropriate to the internship.
For current internship availability, call 517-788-6393.
Current Openings
Current job openings depend on business needs.
When Computer Ties is actively recruiting for a specific position, the opening and application instructions should be listed in this section.
If no specific position is shown here, Computer Ties is not currently advertising a particular job opening through this page.
Internship opportunities may be available separately even when no full-time opening is posted.
How to Apply
Review any current opening listed above before contacting Computer Ties.
When calling about a career or internship opportunity, be prepared to explain:
The position or internship you are interested in
Your relevant work or educational experience
Your current technical skills
Your availability
The type of technology work you are interested in
Why you are interested in working with Computer Ties
If a particular opening includes separate application instructions, follow the instructions provided with that posting.
Frequently Asked Questions
Review the Current Openings section first.
If a position is listed, follow the application instructions included with that opening. For questions about a posted position, call Computer Ties at 517-788-6393.
Internship opportunities may be available depending on current business needs, scheduling, supervision capacity, and the availability of appropriate hands-on work.
Call 517-788-6393 for current internship availability.
Entry-level opportunities may be available when business needs and available positions make them appropriate.
Applicants do not need to know everything before applying, but they should be able to demonstrate reliability, professionalism, technical curiosity, and a willingness to learn.
Requirements depend on the specific position.
Certifications can be useful, but practical troubleshooting ability, communication, documentation, judgment, reliability, and relevant experience are also important.
Any required qualifications should be listed with the individual job opening.
Not automatically.
Access depends on the work being performed, the customer environment, applicable requirements, authorization, and appropriate supervision.
Some environments are not suitable for internship access.
Interested in Working With Computer Ties?
Career and internship availability changes based on current business needs.
Review any openings listed above, then call Computer Ties if you have questions about an available position or internship opportunity. If you want a clearer picture of the company first, read more about Computer Ties or meet our team.