Careers at Computer Ties
Join a Team Focused on Reliable, Practical IT Support
Computer Ties provides IT services for small businesses and local government organizations across Jackson County and surrounding areas in Southern Michigan. Our team supports daily operations, long-term infrastructure planning, and critical technology systems for police, fire, township, and business environments.
The work is steady, practical, and hands-on. We emphasize clear communication, documented processes, and consistent service delivery. If you are seeking long-term technical work with responsibility and accountability, we encourage you to submit your information for consideration.
Who We Hire
We look for individuals interested in building long-term skills in technical support, network troubleshooting, and professional customer communication. We prefer to hire technicians early in their careers so they can be trained within our documented processes and service standards.
Candidates who perform well in this environment are steady, process-focused, and comfortable supporting a diverse mix of business and government clients. Even when positions are not immediately available, submissions are reviewed and kept on file for future opportunities.
Remote Support Technician
Remote Support Technicians provide frontline assistance to end users. Responsibilities include resolving workstation issues, responding to support tickets, assisting with Microsoft 365, and supporting devices managed through our RMM toolset.
This role requires clear communication, accurate documentation, and strong attention to detail. Technicians work directly with businesses and local government offices and must be comfortable operating within structured procedures.
Network Technician
Network Technicians support client infrastructure, including firewalls, switches, routing, wireless networks, and remote access systems. Responsibilities include on-site visits, planned upgrades, and structured troubleshooting across varied environments.
This role requires methodical problem-solving, consistency, and the ability to work independently while adhering to established operational standards.
What It’s Like to Work at Computer Ties
Computer Ties operates with a small, focused team where individual contributions directly affect client outcomes. Work quality, accuracy, and follow-through matter.
Our environment is process-driven, emphasizing repeatable steps, documented solutions, and reliable communication. Because we support both business clients and municipal departments, accountability and professionalism are core expectations. Schedules are stable, and work typically includes a mix of remote support, on-site visits, and project-based tasks depending on role.
Skills We Look For
Technical experience is helpful, but how someone thinks and works matters more. We prioritize structured troubleshooting, clear communication, and the ability to follow established procedures without shortcuts.
Technicians work directly with end users across many industries, making reliability, professionalism, and consistency essential. These skills support dependable service delivery and build trust with the organizations we support.
Clear verbal and written communication
Technicians must explain issues in plain language and document work clearly for customers and internal teams.
Structured, step-by-step troubleshooting
A logical approach reduces repeat issues and leads to faster, more accurate resolutions.
Familiarity with Windows environments and common business software
Foundational Windows knowledge helps technicians ramp up quickly and stay focused on problem-solving.
Interest in long-term IT careers supporting local organizations
Clients value continuity, so we look for individuals seeking steady, practical work and long-term relationships.
Ability to follow documented procedures
Consistent adherence to standardized processes ensures predictable results.
Professional conduct with end users
Technicians represent Computer Ties in all interactions and are expected to communicate clearly and respectfully.
How to Apply
If you would like to be considered for current or future openings, you may submit a resume and a brief introduction. Submissions are reviewed as positions become available, and prior applicants are considered first.
Frequently asked questions
Yes. We prefer to hire early in a technician’s career so we can train them within our documented processes. Strong communication and steady work habits matter more than years of experience.
Not at this time. All current technician roles require onsite or in-office work due to the hands-on nature of our support and the environments we service.
Technicians support businesses, municipal offices, police and fire departments, healthcare practices, construction firms, and other professional organizations.
Response time varies based on hiring needs. When positions are open, responses are faster. When no roles are open, submissions are kept on file and reviewed as future needs arise.
Yes. All candidates are required to complete both a name-based and fingerprint-based background check due to the sensitive environments we support.
Technical and problem-solving abilities may be assessed during the interview process.
Applicants may follow up using the contact form on our website.
Begin a Career in Structured IT Support
If you are interested in building a long-term career supporting reliable IT operations for local businesses and government organizations, Computer Ties offers a structured, process-driven environment focused on consistency, accountability, and professional growth. Submitting your information allows us to consider you as future opportunities become available.
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