Flexible IT Service Agreements Tailored to Your Needs
At Computer Ties, we understand that every business has unique IT needs, which is why we offer flexible IT Service Agreements designed to provide the right level of support for your operations. Our service agreements are like customizable contracts, allowing you to secure reliable IT support for a set fee. Whether you need all-inclusive remote support or scheduled on-site visits, we have a plan that fits your business.
Why Choose Our IT Service Agreements?
All-Inclusive Remote Support
Our all-inclusive remote support contracts cover all remote assistance under one convenient fee, ensuring that your business has access to the help it needs without worrying about additional charges.
Scalable Support
As your business grows or your IT needs change, our service agreements can easily scale with you. We adapt our services to meet the evolving demands of your business, ensuring continuous and effective IT support.
Predictable Costs
With our service agreements, you get a clear, fixed cost for your IT support, making it easier to budget and avoid unexpected expenses.
Priority Response
Clients with service agreements receive priority support, ensuring that your IT issues are addressed promptly and efficiently.
Expert Technicians
Our experienced IT professionals are dedicated to providing top-notch service, whether remotely or on-site, ensuring your technology remains reliable and efficient.
Tailored Solutions
We work with you to create a service agreement that meets your specific IT needs, providing the right balance of remote and on-site support to keep your business running smoothly.
How It Works
Our IT Service Agreements are designed to provide you with flexible, reliable, and cost-effective IT support tailored to your business needs. Whether you require comprehensive remote support, regular on-site visits, or a custom combination of both, our agreements ensure that your technology infrastructure is in expert hands. Below, you’ll find an overview of how our service agreements are structured and the steps we take to ensure your IT systems are fully supported.
All-Inclusive Remote Support
With our All-Inclusive Remote Support service, all of your business-related IT support is covered under the service agreement. This means that whenever you encounter an IT issue, our team is ready to assist you remotely at no additional cost. This comprehensive coverage ensures that your IT needs are met quickly and efficiently, minimizing downtime and keeping your operations running smoothly.
Scalable Support
We understand that some IT issues require a hands-on approach. That’s why we offer Scheduled On-Site Appointments as part of our service agreements. At the start of the agreement, we work with you to set a schedule that fits your business needs. Whether you need weekly visits or just a monthly check-in, we ensure that our technicians are on-site at the agreed-upon times to address any IT challenges.
Tailored Contracts
At Computer Ties, we believe that no two businesses are the same, and neither are their IT needs. That’s why each of our service agreements is tailored specifically to your business. We don’t offer standard agreements; instead, we work closely with you to create a contract that addresses your unique requirements, ensuring you receive the most relevant and effective IT support.
On-Boarding
Our On-Boarding process ensures that every device in your network is properly managed and supported. We will load our remote software on each of your devices, allowing us to provide seamless remote support. While most of the on-boarding is done remotely, the initial installation of our software is typically done on-site. This hands-on approach ensures that every device is correctly added and configured from the start.
System Evaluation
Before finalizing your service agreement, we conduct a comprehensive System Evaluation. This involves on-boarding all of your devices and assessing your IT environment to determine what services are needed. We then base the labor charges on an equation that calculates average usage according to the size of your business. This ensures that you only pay for the services you truly need.
Labor Contracts
For businesses with frequent IT needs, we offer All-Inclusive Labor Contracts. These contracts are negotiated based on the frequency of your scheduled appointments, providing you with predictable costs and comprehensive coverage. Whether you require daily visits or bi-weekly support, our labor contracts ensure that you have the IT support you need without worrying about fluctuating costs.
Ready to Elevate Your IT Strategy?
At Computer Ties, we’re dedicated to helping businesses like yours navigate the complexities of modern technology with confidence. Our IT consulting services are designed to provide you with the strategic guidance, expert insights, and tailored solutions needed to drive success. Whether you’re looking to optimize your current systems or implement new technologies, our team is here to support you every step of the way.
Don’t let IT challenges hold your business back. Contact us today to schedule a consultation and discover how our customized IT consulting services can help you achieve your goals and future-proof your technology infrastructure.
